Privacy Policy
Last updated: June 2, 2026
1. Information We Collect
We collect information you provide directly to us, including:
- Contact information (name, email, phone number)
- Business information (company name, address)
- Service addresses and coverage check requests
- Communications with our support team
2. How We Use Your Information
We use the information we collect to:
- Provide and maintain our services
- Process and respond to your inquiries
- Send you technical notices and support messages
- Improve our website and services
- Comply with legal obligations
3. Information Sharing
We do not sell your personal information. We may share information with:
- Service providers who assist in our operations
- Legal authorities when required by law
- Business partners with your consent
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
5. Your Rights
You have the right to:
- Access your personal information
- Request correction of inaccurate information
- Request deletion of your information
- Opt out of marketing communications
6. Contact Us
If you have questions about this privacy policy, please contact us through our contact form.
7. SMS/Text Messaging
Like Whoa uses SMS/text messaging to communicate with customers about service appointments, project updates, billing reminders, and support responses. By providing your mobile phone number and opting in, you consent to receive text messages from us. See our SMS Terms and Conditions for complete details.
Message Types and Frequency
- Service notifications: Project updates, technician arrival updates, appointment reminders
- Billing reminders: Payment confirmations, upcoming invoice notices
- Support responses: Replies to your texted support inquiries
- Marketing (optional): Promotional offers and service updates (only with explicit opt-in)
Message frequency varies based on your project activity. You may receive 0-10 messages per month depending on service events, billing cycles, and support interactions.
How to Opt In
You can opt in to SMS messages by:
- Checking the SMS consent box during online signup or account management
- Texting "START" or "SUBSCRIBE" to our business number
- Verbally consenting during a phone call with our team
- Signing a paper consent form
How to Opt Out
You can stop receiving SMS messages at any time by:
- Texting "STOP" to any message from us
- Texting "QUIT", "END", "CANCEL", or "UNSUBSCRIBE" to opt out
- Emailing us with "SMS Opt-Out" in the subject
- Calling us and requesting removal
After opting out, you will receive one final confirmation message. You will not receive further SMS messages unless you opt in again. Opting out of SMS does not affect your service or other communication channels (email, phone calls).
Help and Support
For help with SMS messaging, text "HELP" to any message from us, or contact us through our contact form.
Message and Data Rates
Message and data rates may apply depending on your mobile carrier and plan. Like Whoa does not charge for SMS messages, but your carrier may charge standard messaging fees. Delivery is not guaranteed and depends on carrier availability.
Carriers Supported
We support SMS delivery to all major U.S. and Canadian carriers including AT&T, Verizon, T-Mobile, Sprint, and their affiliates and MVNOs. Support for international carriers varies.
SMS Data Handling
We use Twilio, Inc. as our SMS service provider. When you receive or send text messages with us, Twilio processes your phone number and message content on our behalf. Twilio's privacy practices are governed by their Privacy Policy. We do not sell or share your phone number or SMS conversation data with third parties for marketing purposes.